Returns & Exchanges
At Beds Online Store, we want you to rest easy knowing that if your new mattress or bed frame isn't the perfect fit, you can return or exchange it within 100 nights of delivery. We are committed to ensuring you find the ultimate sleep experience through a hassle-free return process.
Initiate Your Request
Contact our sleep support team via email or our online portal with your order number and the reason for your return.
Verification and Approval
Our team will review your request within 48 hours to confirm eligibility under our 100-night sleep trial and provide a return authorization number.
Schedule a Pickup
Because beds are bulky, we will coordinate with a local logistics partner or charity to pick up the item directly from your home at a scheduled time.
Receive Your Refund
Once the item is successfully collected and inspected, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing